Which shipping options are available and what are the shipping fees?
Shipping costs are automatically calculated by the system and may depend on the following factors:
- Value of the order;
- Delivery address.
The free shipping orders will only be applicable with a certain minimum purchase amount.
From the moment the order leaves our warehouse, we deliver in 2-3 business days on express shipping and in 5-6 business days on standard shipping. All orders are processed Monday through Friday, excluding weekends and holidays. Duffy cannot be held responsible for unanticipated delivery delays beyond its control.
Can I have my item delivered to a store?
At this time, we are unable to deliver items purchased online to a store. We can deliver to home and company addresses where someone is available to sign for the package upon delivery.
Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Is a signature required upon delivery of my order?
For security reasons, for all purchases made on duffy.pt the signature of the client (or of an adult nominated representative) is required. The courier may require the person who collects the package to show his/her ID. If no one is available to sign for the package, the courier will make a total of 3 delivery attempts, generally on 3 consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, the package will be returned to Duffy. Duffy will try to contact the client and to re-ship the package. In case of failure to deliver the package, Duffy will cancel the order and reimburse the client.
How can I track my order?
Duffy will send you several e-mails during the order process to keep you informed of the status of your purchase. You will receive a shipment confirmation e-mail with a tracking link in order to track your shipment. We will then e-mail a delivery confirmation once we receive notification from courier that your purchase has been delivered.
When can I expect delivery of my order?
To estimate the total delivery time for immediately available items, please allow up to three business days from your order date to process your order for shipment, in addition to the time required for delivery.