Purchaising online

There are several ways to browse Duffy. You may explore our homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a new page, and then click on the links to see the product.

When you have made your selection, choose your size and the color you want and click on "add to shopping bag". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on "Checkout" to be led through the checkout process. If you have any questions or concerns, please contact us via email at info@duffy.pt. Our online Client Assistants are available on WhatsApp.

Depending on availability and shipping address, purchases may be made either directly through duffy.pt. You can contact us via email at info@duffy.pt. Our online Client Assistants are available on WhatsApp.

If you wish to cancel or modify your order, please send an email to info@duffy.pt as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.

If you have received your order and need to return it send an email to info@duffy.pt . Once we receive your returned item, we will process a refund or an exchange as requested.

Creating a Duffy account allows you to:

- store multiple shipping and billing addresses to expedite your checkout
- save the contents of your shopping bag for later
- easily access your current order details and history
- save credit card information to checkout more quickly
- manage your saved items
- discover recommended items

Please be sure that the address you are entering in the "Billing" field is the address that is registered with your bank and the address where you receive your bank statement. If the system still doesn't accept your order, please contact your bank and then contact us at info@duffy.pt and we will be glad to assist you.

Product information

Duffy products available for purchase online include bombers and slippers. Products on our website are subject to availability.

For inquiries on items that are unavailable online, please contact us via e-mail at info@duffy.pt . Our online Client Assistants are available on WhatsApp.

Please visit our size guides from the dropdown menu on the product pages for sizing & fitting information.

If the product has been purchased on duffy.pt it is guaranteed to be authentic.

Yes, we guarantee the authenticity of all products purchased on duffy.pt . 

Duffy products are crafted with the highest quality materials, design and craftsmanship.

Payments

Duffy accepts the following forms of payment for online purchases:

-    Visa
-    Mastercard
-    American Express
-    PAYPAL

Please note that your billing address must match the address on your credit card statement.

The transaction will be charged to your credit card after we have verified your card details, received credit authorization, confirmed availability and prepared your order for shipping. Your credit card will not be charged at the time you submit your order but will be authorized for 2 euro for verification purposes.