What is your return policy? How many days do I have to return a product?
For online purchases, Duffy will refund the purchase price of merchandise that is returned in its original condition and only if accompanied by the original invoice and original Duffy packaging.
You must inform Duffy of your intention to return the merchandise within 14 days of the date of delivery either by:
(i) directly returning the merchandise to Duffy together with the original invoice duly filled-in; or
(ii) sending to Duffy the form downloadable here or any other unequivocal statement and then returning to Duffy the merchandise with the original invoice duly filled-in within 14 days after the day on which you sent the form (or any other unequivocal statement) to Duffy.
You can use the free return label provided with each shipment to return your purchase. Refunds will be issued in the same form as was utilized for payment.
Duffy reserves the right to refuse return of any merchandise that does not meet the above return requirements at Duffy's sole discretion.
How do I return an item?
Please use the free return label provided with each shipment to return your purchase.
How long does it take for a refund to be issued?
Every effort will be made to ensure a prompt refund. Returns to duffy.pt are processed within 14 days of receipt of
(i) the notification of the Client's cancellation of the order or
(ii) of the returned merchandise, whichever is later.
A confirmation e-mail will be sent once your return has been processed and your account has been credited. Refunds may only be issued in the same form as was utilized for payment.
Are delivery charges and return costs refundable?
No. We offer free returns.
How do you exchange an item with duffy.pt?
In order to exchange an item, return the original item using the return instructions provided in the shipment confirmation email.
Please note that new orders are subject to merchandise availability. We will inform you if we are unable to fulfill your order.